Shipping policy

Shipping Policy — StepUpSneakers

Last updated: September 18, 2026

We aim to process and deliver your orders safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery time within India is generally:

3–7 business days

Delivery times may vary depending on the destination, courier availability, weather, holidays, and other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

Delivery Delays

StepUpSneakers is not responsible for delays caused by courier partners, incorrect addresses, natural disasters, strikes, public holidays, or other circumstances outside our reasonable control.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Damaged Package

If your package appears damaged when delivered, please take photographs/videos of the package and contact us as soon as possible.

Contact: StepUpSneakers@gmail.com